Technical Service Representative
| Position: | Technical Service Representative |
| Reporting to: | Technical Service Manager, Regional Manager |
| Employment: | Full-time, permanent, salary |
| Location: | Langley, BC |
The Viessmann Group is one of the world's leading manufacturers of heating and renewable energy systems. Family-owned since 1917, Dr. Martin Viessmann leads the company in its third generation. The group today employs over 8,600 employees worldwide and has a turnover of approx. 1.7 billion Euros. 16 manufacturing facilities in Germany, France, Canada, Poland, Hungary, Switzerland, Austria and China, sales & distribution facilities in Germany and 37 other countries, and 120 sales centers worldwide provide customer proximity and a strong global presence.
Position Description
As the Technical Service Representative, you will be part of a North American team which supports our customers with technical service support on the phone and very occasionally, on site. You will have a wide range of tasks, the most important ones being:
- Provide telephone support for Viessmann commercial and residential Viessmann boilers, burners, tanks, controls and related products
- Troubleshoot hydronic systems with contractors, engineers, homeowners, representatives and other stakeholders as required
- Assist field technicians, sales representatives and other Viessmann staff as required
- Determine whether issues are covered by warranty and make according recommendations to the Technical Service Manager
- Coordinate the release of service parts to field contractors
- Provide technical support outside business hours as required
- Report Product Service issues to the Technical Service Manager and the Engineering Manager on a regular basis
- Issue burner conversion forms
- Review completed burner conversion forms and determine the equipment required to perform the conversion
- Extraordinary and additional tasks as may be required during the course of the business year
Essential skills and qualifications for position:
- High school degree, candidates with a technical College or University degree will be preferred
- A minimum of five years experience in the installation and field support of hydronic heating systems; alternatively a minimum of five years experience in the telephone support of hydronic heating systems; alternatively a minimum of three years with Viessmann in a technical position
- Candidates with A or B gas ticket will be preferred
- Excellent verbal and written communication skills
- Outstanding interpersonal skills, a proven track record of managing demanding customers
- Very good MS Office skills
- Strong organizational skills
- Must have the ability to work in a team
To join our dynamic team, please forward your cover letter and resume to:
Ming Pilz (Ms.), Human Resources Manager
Viessmann Manufacturing Company Inc.
750 McMurray Road, Waterloo, ON, N2V 2G5
Fax: 519-885-0887
| Email: resumes@viessmann.ca |
Please forward attachments in RTF, PDF or DOC format. We thank all candidates for their interest; however, only those selected for an interview will be contacted.
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